Politica de rambursare
RETURN AND REFUND POLICY
Thank you for shopping with BRH .
Because our products are made to order, we do not accept returns or exchanges for:
- Wrong size ordered by the customer
- Wrong color selected by the customer
- Change of mind
- Buyer’s remorse
Please make sure to check the size chart carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at [YOUR EMAIL] and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
If the issue is confirmed, we will offer a replacement or refund, depending on the situation.
LOST PACKAGES
If your package appears to be lost in transit, please contact us at [YOUR EMAIL]. We will review the tracking information and help find the best solution.
INCORRECT ADDRESS
Customers are responsible for entering the correct shipping address. If an incorrect or incomplete address is provided, we may not be able to guarantee replacement or refund.
CANCELLATIONS
Orders may only be cancelled before production begins. Once an item has entered production, cancellation may no longer be possible because made-to-order items cannot be modified easily.
EU CONSUMER RIGHTS
If you are a consumer in the EU, you may have statutory rights that apply to your purchase. Nothing in this policy removes any rights that cannot legally be excluded under applicable consumer law.
CONTACT
For refund questions, contact: br.house26@yahoo.com [YOUR BUSINESS NAME]
[Rotterdam, Grote Visseristraat 55, 3026CC]This wording fits print-on-demand better than a normal retail return page because Printify states it generally does not support returns or exchanges for wrong size, wrong color, or changed mind, while damaged or faulty items may qualify for reprint or refund review. Printify also says sellers must clearly set their own store return policy, and if your storefront policy differs from Printify’s handling, you may bear the extra cost yourself