Wettelijke kennisgeving

Legal business name: BeRealHouse
Trade name/store name: BeRealHouse
Business address: Rotterdam, Grote Visseristraat 55, 3026CC, NL
Email address: support@berealstore.com
Phone number: +31610933771
KvK number: 42129076
VAT ID number: NL005518142B19
Complaint e-mail: support@berealstore.com

Frequently asked questions

Find answers to common questions about our products and services.

General

Q: What is Be Real House?
A: Be Real House is an urban streetwear label focused on oversized silhouettes, clean lines, and everyday pieces designed for real city life.

Q: What materials do you use?
A: Most of our pieces are made from 100% cotton for comfort, breathability, and a premium feel.

Q: How do the clothes fit?
A: The majority of our items have an oversized fit. If you prefer a more regular fit, we recommend sizing down.Also most of the products have Sizing charts exposed.

Collections

Q: What’s the difference between the Basic and Deluxe collections?
A: The Basic Collection offers essential everyday pieces with a slightly longer delivery window, while the Deluxe Collection focuses on faster-fulfilled, premium drops.

Q: What are the delivery times for each collection?
A: Basic Collection orders usually arrive in 4–10 days. Deluxe Collection orders usually arrive in 2–5 days.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship to multiple countries. Exact options and rates are shown at checkout based on your location.

Q: How much is shipping?
A: FREE

Q: When will I receive my tracking number?
A: Once your order is processed and shipped, you’ll receive a confirmation email with tracking details.

Orders & Returns

Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, contact us as soon as possible. Once an order is in processing or shipped, changes may not be possible.

Q: What is your return policy?
A: Items must be unused, unwashed, and in original condition with tags attached. Returns are accepted within a limited period after delivery; full details are provided on our Returns page.

Customer Support

Q: How can I contact customer service?
A: You can reach us via Telegram, by e-mail or directly through the “Contact” section in the website header - through a contact form.

Q: When can I expect a reply?
A: We aim to respond as quickly as possible during our support hours and will always get back to you within a reasonable timeframe depending on message volume.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Wettelijke kennisgeving

Land/regio

Taal

Frequently asked questions