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RETURN AND REFUND POLICY Thank you for shopping with BRH . Because our products are made to order, we do not accept returns or exchanges for: - Wrong size ordered by the customer - Wrong color selected by the customer - Change of mind - Buyer’s remorse Please make sure to check the size chart carefully before placing your order. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at [support@berealstore.com] and include: - Your 

We have a 14 -day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@berealstore.com .
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@berealstore.com




Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.




Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.




Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.




European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.




Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@berealstore.com

 

order number - A description of the issue - Clear photos showing the problem If the issue is confirmed, we will offer a replacement or refund, depending on the situation. LOST PACKAGES If your package appears to be lost in transit, please contact us at [support@berealstore.com]. We will review the tracking information and help find the best solution. INCORRECT ADDRESS Customers are responsible for entering the correct shipping address. If an incorrect or incomplete address is provided, we may not be able to guarantee replacement or refund. CANCELLATIONS Orders may only be cancelled before production begins. Once an item has entered production, cancellation may no longer be possible because made-to-order items cannot be modified easily. EU CONSUMER RIGHTS If you are a consumer in the EU, you may have statutory rights that apply to your purchase. Nothing in this policy removes any rights that cannot legally be excluded under applicable consumer law. CONTACT For refund questions, contact: support@berealstore.com [BeRealHouse] [Rotterdam, Grote Visseristraat 55, 3026CC]