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Find answers to common questions about our products and services.
Q: What is Be Real House?
A: Be Real House is an urban streetwear label focused on oversized silhouettes, clean lines, and everyday pieces designed for real city life.
Q: What materials do you use?
A: Most of our pieces are made from 100% cotton for comfort, breathability, and a premium feel.
Q: How do the clothes fit?
A: The majority of our items have an oversized fit. If you prefer a more regular fit, we recommend sizing down.Also most of the products have Sizing charts exposed.
Q: What’s the difference between the Basic and Deluxe collections?
A: The Basic Collection offers essential everyday pieces with a slightly longer delivery window, while the Deluxe Collection focuses on faster-fulfilled, premium drops.
Q: What are the delivery times for each collection?
A: Basic Collection orders usually arrive in 4–10 days. Deluxe Collection orders usually arrive in 2–5 days.
Q: Do you ship internationally?
A: Yes, we ship to multiple countries. Exact options and rates are shown at checkout based on your location.
Q: How much is shipping?
A: FREE
Q: When will I receive my tracking number?
A: Once your order is processed and shipped, you’ll receive a confirmation email with tracking details.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel your order, contact us as soon as possible. Once an order is in processing or shipped, changes may not be possible.
Q: What is your return policy?
A: Items must be unused, unwashed, and in original condition with tags attached. Returns are accepted within a limited period after delivery; full details are provided on our Returns page.
Q: How can I contact customer service?
A: You can reach us via Telegram, by e-mail or directly through the “Contact” section in the website header - through a contact form.
Q: When can I expect a reply?
A: We aim to respond as quickly as possible during our support hours and will always get back to you within a reasonable timeframe depending on message volume.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
